Operate conversations with clarity and control

Segment before sending

• Use tags for audience intent
• Keep excluded contacts visible
• Review list quality before launch

Respect timing

• Schedule around user availability
• Use paced sending
• Pause workflows when teams are offline

Keep replies actionable

• Use canned replies for common answers
• Route exceptions to inbox
• Keep context attached to contacts

Control access

• Use roles for workspace teams
• Rotate API keys
• Review logs regularly